DE
AISeries D
Decagon
$250M
Announced January 28, 2026
About
Decagon is an AI-native customer support platform designed to automate complex customer service workflows for large enterprises. Unlike traditional chatbots that follow rigid scripts, Decagon uses generative AI to handle nuanced, multi-step inquiries that previously required human intervention.
HeadquartersSan Francisco, California
CountryUnited States
FoundedN/A
Employees251-500
Websitedecagon.ai/
Fundraising Linkdecagon.ai/resources/series-d-announcement
Founders
JZ
Jesse ZhangCEO
AS
Ashwin SreenivasPresident
Investors
Coatue Management, L.L.C.Lead Investor
Index VenturesLead Investor
ChemistryVC
Definition Capital
Starwood Capital
a16z
Accel
Avra
Bain Capital Ventures
Elad Gil
Forerunner
Ribbit Capital
T.Capital
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